Return and Exchange Policy

At AJ Khaadi, we are committed to ensuring your satisfaction with our products. If, for any reason, you are not entirely pleased with your purchase, our Return and Exchange Policy outlines the terms and procedures to address your concerns.

Eligibility for Returns and Exchanges

  • Damaged or Defective Items: If you receive a product that is damaged or defective, you are eligible for an exchange.

  • Dissatisfaction with Product: If you are not satisfied with the product for any reason, we offer an exchange for an alternative item.

Conditions for Returns and Exchanges

  • Items must be returned in their original condition, unused, and with all original packaging and tags intact.

  • Requests for returns or exchanges must be made within 7 days of receiving the product.

Process for Returns and Exchanges

  1. Initiate a Request: Contact our customer support team at +92 306 4921580 or email us at ajkhaadi@gmail.com within 7 days of receiving your order. Please provide your order number, details of the product, and the reason for the return or exchange.

  2. Return Shipping: Customers are responsible for the delivery charges associated with returning the item to us.

  3. Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure it meets the return conditions. Upon approval, we will process the exchange and dispatch the new item.

Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Products that have been used, altered, or damaged after delivery.

  • Items returned without original packaging or tags.

Contact Us

For any questions or assistance regarding returns and exchanges, please contact our customer support team:

We value your patronage and strive to provide a seamless shopping experience